How to order on synergiashop.com?
Our website synergiashop.com is available 24/7. Ordering is simple! Just click on the "Add to Cart" buttons on the product page of the nutritional supplements of your choice. Then, you can proceed to checkout, select your shipping method, and choose your payment method.
How long does it take for my order to be shipped?
Orders are processed upon receipt of payment. For payments made by check or bank transfer, the order will be shipped upon receipt of full payment.
What are the cost and duration of delivery?
Delivery time is 72 hours (3 working days) in mainland France, including Corsica.
Delivery Zones and Rates:
Mainland France, Monaco, Andorra: €5.99 / €4, and free delivery for orders over €59 including taxes.
Delivery charges for mainland France, Monaco, and Andorra are €5.99 for home delivery and €4 for delivery to pickup points. Shipping is free for orders over €59 including taxes to be delivered in mainland France.
For any other destination, please contact us or consult our "Delivery and Returns" section.
How can I pay for my order?
You have the choice between 3 payment methods: credit/debit card, PayPal, or check.
Orders are processed upon receipt of payment. Therefore, for payment by check, the order is processed upon receipt of the check. Simply write the order number on the back and send it to the following address: Synergia - Allée Barthélémy Thimmonier - ZA de Montrambert Pigeot - 42500 Le Chambon-Feugerolles.
I forgot my password, what should I do?
To reset your password, click on "Forgot password" in the registration form, enter your email address in the designated field, and then validate. You will then receive an email in your inbox containing a password reset link: click on "Change my password", enter your new password, and validate.
Our laboratory does not have access to customer passwords. These are confidential information, similar to banking data, which are protected.
If you encounter any issues, you can contact our customer service at 04 77 42 30 10 from 9am to 12pm and from 2pm to 5pm, Monday to Friday.
The product I received is damaged, what should I do?
The first thing to do is to mention the usual reserves directly on the Colissimo receipt and then call our customer service at 04 77 42 30 10. You can also take photos of the damaged product and send them by email to
[email protected].
The product I received is not the one I ordered, what should I do?
It's the same procedure as for a damaged package: call our customer service at 04 77 42 30 10 or send an email to
[email protected], indicating your full name, first name, and order number.
How do I use my loyalty points?
As soon as you order on synergiashop.com, you automatically accumulate loyalty points based on 1 € spent = 1 loyalty point.
Once in your account, you can access the "Loyalty Program" tab to see the number of points available.
These points will allow you to receive free products. Simply check the number of points required for each offered product, go to the product page, and click on "use my rewards". The free product will then be added to your cart.
Note: It is not possible to order a free product without a purchased product in your cart.
I have a discount code, how do I use it?
At the time of validating your order, you have the option to enter a promotional code on the right, above the summary of your order, and then validate it.
It is not possible to combine multiple promotional codes on the website.
After receiving your first order, you can refer friends to introduce them to our nutritional supplements and receive a €5 discount voucher. They will benefit from a €5 discount on their first order.
Here's how:
1. Log in to your customer account.
2. Click on "Referral Program".
3. Enter the email addresses of the people you want to refer.
4. Click on "Send Invitations".
You can then track the status of your referrals by clicking on "Referred Friends".
Leaving my opinion on a product? It's possible.
A few weeks after receiving your order, you will receive an email from "Avis vérifiés" inviting you to give your opinion on our products. By clicking on the link in the email, you can leave a comment on both the products received and the quality of the delivery. You can also rate with stars from 1 to 5.
The reviews are consulted by other customers of the site and thus ensure transparency about the quality of our products. All reviews are published as long as they correspond to an order.
Your testimonials on our nutritional supplements are essential not only to help other customers but also to help us improve our products and services.
What is the official store of our laboratory?
In France, our nutritional supplements are distributed in 7,000 pharmacies and parapharmacies. They are also all available directly on our website synergiashop.com, 24/7 or by phone at 04 77 42 30 10, Monday to Friday from 9am to 12pm and 2pm to 5pm.
Our website www.synergiashop.com is the only authorized website to provide you with our nutritional supplements without going through an intermediary and is our official online store.
We develop partnerships with local distributors to market our ranges of nutritional supplements in the rest of the world (Belgium, Eastern and Southern Europe, Middle East, Overseas France, etc.).
